If you and your team have been pouring your heart and soul into creating a game, we understand that it can feel unsettling to turn it over to an outside party before its official release. However, with PlaytestCloud, your unreleased games are in good hands.
With the majority of the games tested with PlaytestCloud being unreleased and in-development, we’ve handled a lot of sensitive information over the years and know to keep it safe.
To protect your game, PlaytestCloud has procedures in place with our network of playtesters and shielding software. Read on to learn more about what PlaytestCloud does to ensure secure playtesting.
Legal Measures with Our Playtesters
People bring their games to PlaytestCloud to get actionable and useful feedback and this only happens after your game has been tested by real people. We have a number of measures put in place with our playtesters so we can be sure the details of your game stay confidential.
Before they’re permitted to test a game, our playtesters must agree to a non-disclosure agreement (NDA). The NDA explicitly states that the tester cannot share any details about the games they’re playing, no matter how big or small. In addition, it also prohibits people from the games industry – or those with close ties to someone in the games industry — from joining our playtester panel.
With an NDA required to be agreed to before each game is tested, the importance of confidentiality is repeatedly made clear to our playtesters.
Completely Random Invites
The way our process works means that playtesters can’t just decide which games they get to play. Instead, the system is completely randomized.
When players get an email invitation to take part in a playtest, it will omit specifics of the game and only once the players are downloading the game will they learn the game they’ll be testing.
Every Interaction is Traceable
In order for you to get the most information and feedback from a playtesting session, we record players for the whole duration of a playtest. Players are aware of this and afterwards, you have access to the whole interaction the players had with your game.
This not only gives you that all-important feedback on your game but it also keeps your game safe and secure. With every interaction being traceable, there’s no mystery about who’s interacted with your game and what they did.
Technical Measures for Your Game’s Safety
Aside from ensuring confidentiality with the playtesters, we also employ technical measures to keep your game safe through a layer of protective software. The software PlaytestCloud has developed is referred to as a “wrapper” because it wraps itself around another piece of software – in this case, your game. This all is done automatically, without any extra tech work needed from you or your team. With this quasi-buddy system in place, the wrapper exists to serve two functions.
Protecting Your Game
The most important function for the wrapper is keeping your game safe. To do this it has a kill switch which disables the build as soon as the playtest has been completed. The ability to enable remote deactivation is added to every game tested on PlaytestCloud. Once it’s activated a player cannot open a game or see any of its contents.
The wrapper also protects your game with build fingerprinting, which is a way of identifying a user due to their unique build fingerprint. Every game sent out is traceable due to this feature and because of it, we can learn who opened your game and at what time.
The wrapper software’s second function is instructional and ensures a player understands their task. Before entering the game a playtester will see a set of instructions on-screen. These guidelines set out what they must achieve in order to complete the playtest.
A Track Record with Sensitive Intellectual Property
With all of these measures in place, the details of your unreleased games remain confidential. This extends to games with sensitive intellectual property (IP). In the past, we’ve worked with game developers and studios who have built games based on popular IP including Star Trek, Family Guy and The Walking Dead. We’re proud to have kept their IP safe and secure during the whole process.
All in all, PlaytestCloud's security measures leave your team to iterate on your game’s user experience freely, so you’re able to bring the best possible game to life. The ultimate goal!